FLIMAS Mobile Application Privacy Policy

1 Application Access

The FLIMAS App is available to registered members and requires an internet connection. Your mobile network provider may charge you for data used when downloading or using the App.

2 Information Available in the App

The App provides access to selected FLIMAS membership information and services, including member details, dependants, benefits and claims information where available.

FLIMAS takes reasonable steps to keep information accurate and up to date.

3 Registration and Account Security

You must register and verify your identity before accessing the App.

• Use your own valid FLIMAS membership number.
• Provide accurate registration information.
• Keep your password and login details confidential.
• Protect your mobile device from unauthorised access.

4 Information We Collect

We may collect information required to register you and provide services through the App, including:

• FLIMAS membership or policy number;
• full name;
• email address;
• mobile phone number;
• membership and dependant information;
• information submitted through App forms; and
• basic device, usage and error information.

5 How We Use Your Information

We use your information to:

• verify your identity and FLIMAS membership;
• create and manage your App account;
• provide access to membership services;
• respond to requests and provide support;
• improve the App; and
• meet legal and regulatory requirements.

6 Technical Information

We may collect basic technical information such as your device type, operating system, App version and error reports.

This information helps us maintain and improve the performance and reliability of the App.

7 Device Permissions

Depending on the services available, the App may request access to:

• Internet: to connect to FLIMAS services.
• Notifications: to send important service updates.
• Camera or photos: to capture or upload documents.
• Files: to upload or download documents.

Some features may not work if a required permission is declined.

8 Sharing of Information

FLIMAS does not sell your personal information. Information is only shared where necessary to provide our services or where required by law.

9 Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss or misuse.

10 Data Retention

We keep personal information only for as long as necessary to provide our services and meet legal or regulatory requirements.

11 Your Privacy Rights

You may contact FLIMAS to request access to, correction of or assistance with personal information held about you.

12 Account Deletion

You may request deactivation or deletion of your App account by contacting FLIMAS.

Deleting your App account does not automatically terminate your FLIMAS membership or remove records that FLIMAS is required to keep.

13 Dependants and Children

Information relating to dependants, including children, may be processed as part of the principal member's FLIMAS account.

14 Acceptable Use

You must use the App responsibly and must not attempt to access another member's account, interfere with the App or use it for any unlawful purpose.

15 Application Updates

FLIMAS may update or improve the App from time to time to enhance its services, performance or security.

16 Changes to this Policy

This Privacy Policy may be updated from time to time. Changes will be published on this page and the effective date will be updated.

17 Official Records

The App provides convenient access to your FLIMAS information. Where information displayed in the App differs from FLIMAS's official records, the official records will apply.